Response to latest CQC report

Statement updated 05 November 2021

Louise Orr, Managing Director, Optima Care said:

“We were deeply concerned and saddened by the CQC findings at the start of 2021, which showed that our standards had deteriorated compared with much more positive findings of earlier inspections.

“We have a zero tolerance approach to the kind of behaviour outlined in the original CQC report and we took immediate action following the inspections. This included taking the decision to close the three homes and bringing in a new management team to oversee the improvements requested. We also worked with Kent County Council to find new placements for the people who lived in Eastry Villas, Gate House and Spenser Road, where alleged abuse happened, and we took appropriate measures against staff members implicated in the reports.

“We also decided to de-register the other two services that were rated inadequate at the start of 2021. We continue to work in partnership with Kent County Council in an open and transparent way to ensure these services return to the standards we expect.
“All of the remaining services rated below ‘good’ are now in the advanced stages of improvement and we are confident that the situation is no longer reflective of the reports at the time. We have already been reinspected by CQC at two of our services where they have acknowledged improvements across all areas, and they are no longer rated inadequate.

“We have taken other significant actions over the past six months to improve the management of these services, including providing additional training and support to the staff still employed by Optima Care. We want to ensure that incidents like those highlighted by CQC can never happen again and have engaged external consultants in supporting the oversight and development of quality assurance and improvement. Optima Care have employed a previous CQC Director, who was also the chair of the British Institute for Learning Disability, to support the services moving forward in providing quality person centred care.”

Notes to journalists

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