Response to CQC reports on Gate House and Eastry Villas

Statement updated 27 September 2021

Louise Orr, Managing Director, Optima Care said:

“We were deeply concerned and saddened by the CQC findings in February, which showed that our standards had deteriorated compared with much more positive findings of earlier inspections.”

“We would like to repeat our apologies we made publicly in February to our residents and their families for the shortcomings in care provided at the time, and for the distress this must have caused.”

“We have a zero tolerance of this kind of appalling behaviour and we took immediate action in February, which included bringing in a new management team to oversee the improvements requested by CQC. We also closed the two homes where alleged abuse happened and we took appropriate measures against those implicated in the reports.”

“We have taken other significant actions over the past six months to improve the management of those homes, including providing additional training and support to the staff still employed by Optima Care. We want to ensure that incidents like those highlighted by CQC can never happen again and we will work to rebuild the trust of both residents and their families, who quite rightly feel let down by those implicated in these reports.”

“All of the services rated below ‘good’ are now in the advanced stages of improvement and we are confident that the situation is no longer reflective of the reports at the time. We have already been reinspected by CQC at one of our services where they have acknowledged improvements across all areas and it is no longer rated inadequate.”

Notes to journalists

For further enquiries please email